Return policy
We want you to be happy with your purchase. If you change your mind, you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
  • Items must be unused, unworn, and in their original condition
  • All original packaging, tags, and labels must be intact
  • Proof of purchase is required
We reserve the right to refuse returns that show signs of wear, damage, or alteration.
How to Return an Item
To initiate a return, please contact us with your order number and reason for return. We will provide return instructions.
Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 working days. Original shipping costs are non-refundable.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will arrange a replacement or refund and cover return postage where applicable.
Shipping

UK Shipping

All UK orders are shipped using Royal Mail.

Orders are processed within 1–3 working days of purchase. Once dispatched, delivery times will vary depending on the Royal Mail service selected at checkout. Delivery times are estimates and may be affected by delays outside of our control. You will receive a confirmation email once your order has been dispatched.

International Shipping

We offer international shipping to selected destinations.

International shipping costs are calculated at checkout and vary depending on the destination and parcel weight. Please note that delivery times for international orders may vary and are subject to customs processing in the destination country.

Customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities. These charges are not included in the item price or shipping cost, and we are unable to refund them.